Returns & Exchanges

At Shock Doctor, we stand behind the quality of our protective gear and offer a 30-day return window for items in original, unused condition. If your equipment doesn't provide the perfect fit or performance you expected, we are committed to making it right with a seamless exchange or refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Print Prepaid Label

  Once your request is authorized, download and print the prepaid shipping label provided via email and securely pack your gear in its original packaging.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location; please ensure all original tags are attached to avoid processing delays.

• 4.
  Receive Refund or Exchange

  After our warehouse team inspects the returned items, we will issue a refund to your original payment method or ship out your replacement gear within 5-7 business days.